Bright Inspect, LLC · Effective date: May 12, 2026
This Privacy Policy describes how Bright Inspect, LLC ("Bright Inspect," "we," "us," or "our") collects, uses, discloses, and safeguards information when you access or use our websites, applications, inspection services, software platforms, or otherwise interact with us (collectively, the "Services"). We may update this Privacy Policy from time to time. Any changes will become effective three (3) days after posting, as indicated by the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
We collect information you voluntarily provide to us, including when you create an account; schedule, perform, or participate in an inspection; complete forms, questionnaires, or compliance workflows; upload documents, images, videos, or other materials; communicate with customer support or enterprise partners; or otherwise interact with the Services. Information you provide may include: name, email address, phone number, mailing address, payment and billing information, vehicle information (such as VIN, make, model, year), inspection-related documentation, and any other information you choose to provide.
When you access or use the Services, we automatically collect certain information including log and usage data (IP address, browser type, operating system, access times, pages viewed, referring URLs, activity within the Services), device information (device type, hardware model, OS version, mobile network information), location information (if you use a mobile application or enable location services), and data from cookies and similar technologies used to operate and secure the Services, remember preferences, measure usage, and improve user experience. You can control cookies through your browser settings, though disabling them may limit certain features.
We may receive information from enterprise or platform partners, third-party authentication or identity providers, regulators, insurers, or compliance partners, and public or commercial data sources. We may combine this information with information collected through the Services.
In connection with inspections and compliance workflows, we may collect and process vehicle identifiers and attributes, inspection images, videos, results, and assessments, compliance documentation, and time, location, and metadata. Where supported and authorized, this may include connected or telematics vehicle data accessed through third-party APIs or integrations, subject to your consent and applicable law.
We use information for business, commercial, operational, compliance, and legal purposes, including to provide, operate, administer, maintain, support, and improve the Services; create and manage accounts; schedule, perform, document, and support inspections and related workflows; generate reports, outputs, and assessments; process payments and billing; communicate with users and business partners; respond to inquiries and support issues; monitor usage, quality, security, and fraud; conduct analytics, auditing, testing, and product development; enforce our Terms and policies; protect the rights, safety, and property of Bright Inspect, our users, customers, partners, and others; and comply with applicable law and regulatory requirements. We may also use information to develop and improve products and services, train internal systems, and generate aggregated, anonymized, or de-identified analytics and business intelligence to the extent permitted by applicable law.
With vendors and service providers who perform services on our behalf, such as hosting and infrastructure providers, payment processors, analytics and monitoring providers, customer support tools, and security and fraud prevention services.
We may share inspection-related information with rideshare or mobility platforms, insurers, regulators or governmental authorities, and enterprise customers for purposes such as inspection confirmation, compliance verification, eligibility determination, auditing, or reporting.
We may disclose information if reasonably necessary to comply with applicable law or legal process, respond to lawful governmental requests, enforce our Terms of Service or policies, or protect the rights, safety, or property of Bright Inspect, our users, or others.
Information may be disclosed in connection with a merger, acquisition, financing, reorganization, or sale of assets.
We may share aggregated or anonymized information that does not reasonably identify any individual.
We may use third-party analytics and monitoring tools to better understand how users interact with the Services. These tools may collect or receive information such as IP address, browser type, device information, operating system, pages or screens viewed, interactions with the Services, approximate location information, referring URLs, timestamps, session information, and other technical or usage data. The information practices of these third-party providers are governed by their own privacy policies and terms, and Bright Inspect does not control those third parties or their independent use of information.
Inspection reports, images, videos, metadata, analytics, scores, workflows, compliance assessments, and other outputs generated through the Services ("Inspection Data") are owned by Bright Inspect, LLC, except to the extent prohibited by applicable law. Bright Inspect retains all right, title, and interest in and to any inspection outputs, derived data, aggregated data, analytics, models, system intelligence, benchmarks, and insights generated from or through the Services. Bright Inspect may retain, use, analyze, aggregate, anonymize, and process Inspection Data for purposes including operating and improving the Services, quality assurance and auditing, compliance verification and reporting, analytics, and development of new products, features, and services. Nothing in this Privacy Policy limits any rights individuals may have under applicable privacy or data protection laws with respect to their personal information.
We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, acquisition, disclosure, alteration, misuse, destruction, or loss. These safeguards may include access controls, authentication procedures, encryption where appropriate, security monitoring, vendor management practices, data minimization measures, and other operational and technical protections. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. As a result, Bright Inspect cannot guarantee absolute security, and you provide information to us and use the Services at your own risk to the extent permitted by applicable law.
We retain information for as long as reasonably necessary to provide the Services, maintain accounts, generate reports, support enterprise and compliance workflows, comply with legal, regulatory, tax, accounting, audit, insurance, fraud-prevention, and contractual obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests. Retention periods may vary depending on the type of information, the nature of the Services provided, applicable program requirements, and legal obligations. In some cases, we may retain de-identified, anonymized, or aggregated information for longer periods or indefinitely to the extent permitted by applicable law.
Depending on your jurisdiction and subject to applicable law, you may have rights regarding your personal information, which may include the right to request access to, correction of, deletion of, or information about our collection, use, disclosure, or other processing of your personal information. In some jurisdictions, you may also have the right to request a copy of certain personal information in a portable format, to limit certain uses of personal information, or to appeal a decision we make regarding a privacy request. To submit a request, please contact us at support@brightinspect.com. We will respond to verified requests within the timeframes required by applicable law.
Residents of certain U.S. states, including California and other states with applicable consumer privacy laws, may have additional rights regarding their personal information, subject to statutory thresholds, limitations, and exceptions. Depending on the law that applies, those rights may include the right to request confirmation of whether we process personal information about you, request access, correction, or deletion of personal information, request a portable copy of certain personal information, opt out of certain processing activities where required by law, and appeal certain decisions we make regarding privacy requests. Bright Inspect will not discriminate against you for exercising any privacy rights afforded under applicable law. Privacy rights requests may be submitted to: support@brightinspect.com.
We may update this Privacy Policy from time to time. Changes become effective when posted, with the updated effective date noted above.
Bright Inspect may use cookies, pixels, SDKs, log files, device identifiers, and similar technologies to operate, secure, maintain, analyze, and improve the Services. These technologies may be used to remember user preferences, authenticate users, maintain sessions, measure usage and performance, understand interactions with the Services, support analytics and diagnostics, and enhance functionality and user experience. You may be able to configure your browser or device settings to refuse, block, or delete cookies. However, if you disable or restrict cookies, some features or functionality of the Services may not operate properly or may become unavailable.
Bright Inspect respects your privacy. By opting into our SMS messaging service, you agree to the following terms. We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. We use your data solely for sending appointment/inspection reminders and details. We protect your data with secure storage measures to prevent unauthorized access. We retain your information as long as you are subscribed to our SMS service - you may request deletion at any time. Message and data rates may apply. Messages are recurring and message frequency varies. Contact Bright Inspect at support@brightinspect.com for HELP or to STOP receiving messages. Opt-Out: You can opt out at any time by texting or replying STOP or UNSUBSCRIBE to support@brightinspect.com. After unsubscribing, you will receive a final SMS to confirm, and we will remove your number from our list within 24 hours. Carrier Non-Liability: Carriers are not liable for any delayed or undelivered messages. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data and consent will not be shared with any third parties or affiliates.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: support@brightinspect.com Bright Inspect, LLC